While specific text for
Bennett Springs Fish and Chips and Burmese Cuisine’s own internal refund policy is not publicly published, all Australian businesses must adhere to the Australian Consumer Law (ACL).
The following outlines a standard Refund and Returns Policy based on these legal requirements and typical restaurant industry standards:
Consumer Guarantees
In accordance with the ACL, you are entitled to a remedy—such as a refund, replacement, or repair—if the food or service provided does not meet basic consumer guarantees. This includes situations where the product:
- Is of unacceptable quality (e.g., spoiled or unsafe).
- Is not as described on the menu.
- Is unfit for its intended purpose.
Refund and Return Process
- Proof of Purchase: You must provide a valid receipt or proof of purchase to be eligible for a refund or replacement.
- Assessment: The restaurant reserves the right to assess the food or service before providing a remedy. For takeaway orders, it is recommended to notify the shop immediately if there is an issue.
- Major Failures: If there is a major problem (e.g., the order is completely wrong or inedible), you have the right to choose between a full refund or a replacement.
- Minor Failures: If the problem is minor (e.g., a missing side item), the restaurant may choose to fix the problem by providing the missing item or offering a partial refund.
Exceptions
- Change of Mind: Under Australian law, the restaurant is not required to provide a refund if you simply change your mind, order the wrong item, or decide you do not like the taste of a dish that was otherwise prepared correctly.
- Perishable Goods: Due to health and safety regulations, food items generally cannot be “returned” once they have left the premises if they were prepared according to the order.
How to Request a Refund
If you have an issue with your order, please contact the restaurant directly:
Third-Party Deliveries: If you ordered through Uber Eats or OzFoodHunter, you may need to process refund requests directly through their respective apps according to their specific terms of service.
Phone: +61 8 6249 8951
In-Person: Visit the shop at Shop 22/131 Bridgeman Dr, Bennett Springs WA 6063.